Raymond Mills from SBM

Service

Since the establishment, Shanghai Shibang Machinery Co., Ltd. has regarded “All is for clients” as its service goal and has provided high-quality, high-taste, high-efficient and all-around-way service for its clients. Our considerate service, accurate manufacture and reasonable price will satisfy you to the best.
Client-oriented and provide all-around-way service for our clients; Service-centered and provide customized and high-valued products for our clients; Quality-heightened and serve our customers to the best of our ability! On sales of products, clients’ interest is our first consideration. Our service pursues accuracy and specific. From consultation before sales, enthusiastic services to recommending products in sale, we are all accurate and careful. From powerful design, development, manufacturing, debugging and maintenance, repay visit from time to time to strict quality guarantee, abundant spare parts with reasonable price and quick, satisfying service, every step is full of our cautious preparation and all these are done to minimize clients’ worries.

Our company strengthens communication with our clients, not only hoping to learn clients’ evaluation of our products, but also hoping to enter a new era of “leading people to consume and making them reassured”. Realize high efficiency and low cost of the company, improve feedback speed of market, quicken technical innovation, ensure high quality and reduce production cost--- we do all these to enable the clients to get more benefits and to seek more business opportunities in the market. We promise to create more values for you and the society.

Shibang people have created the brand “Shibang” with many years’ hard work and experience. Without satisfactory clients there will be no future for the company. We must develop new technologies and new products for our clients, and make our popularity on a high level in this field; we must heighten our position and set a good example in the field. A group of experienced staffs are ready to serve you with enthusiasm at any moment!

Service concept:

All is for the clients and provide clients with high added value products.

Service orientation:

Regard realization of choice service promise as the destination; implement the concept of high-quality, high-taste, high-efficiency and all-around-way service in the process from the design, manufacturing, management to the sale of products.

Service promise:

From the design, we will do every step carefully to satisfy clients to the best.
1. Pre-sale services:
Act as a good adviser and assistant of clients; enable them to get rich and generous returns on their investments.
(1) Select equipment model;
(2) Design and manufacture products according to clients’ special requirement;
(3) Train technical personnel for clients.
2. Services during the sale:
Respect clients; devote ourselves to improving the total value of clients.
(1) Pre-check and accept products ahead of delivery;
(2) Help clients to draft solving plans.
3. After-sale services:
Provide considerate services to minimize clients’ worries.
(1) Assist clients to prepare for the first construction scheme;
(2) Install and debug the equipment;
(3) Train the first-line operators on site;
(4) Examine the equipment regularly;
(5)Take initiative to eliminate the troubles rapidly at site;
(6) Distribute the guarantee fittings door-to-door;
(7) Provide perfect service;
(8) Provide technical exchanging;
(9) Provide maintenance for big items